.. entry-level position, with no previous experience required. If you are enthusiastic and want to learn, come be a part of our team. Requirements: Willingness to learn and develop. Good communication skills. Organization and attention to detail. Basic computer knowledge. Responsibilities: Assist in administrative .. read more
About the job OUR Manifesto At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty. Reimagine your future, with Sephora. Reporting to:
Retail Manager Location:
Dubai, UAE. Position Purpose As Store Manager, you will be responsible for the customer journey, services and operational service management within the store. Responsible for leading, supporting, coaching, and translating the service vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their service targets. Build, develop, and implement store service plans to maximize sales and KPIs performance. Key Accountabilities Client Experience Embody Sephora Attitude and set an example in front of the team. Provide support to the team in difficult situations ensuring client satisfaction. Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs. Take over floor leadership segments and ensure the floor is always managed and covered. Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients. Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience. Inspire the team to use digital tools to deliver a customized service. Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction. Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience. Maintain and enforce quality customer service and resolve customer service complaints. People Motivate and develop the team through daily coaching/observations. Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching, and training. Increase team confidence and motivation by praise and feedback for their performance. Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Area Manager. Ensure the team is attending training and follow up is done after the training is attended. Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member. Ensure an addictive beauty experience through performing monthly assessments. Facilitate team monthly meetings to analyze and discuss their performance. Be responsible for the Development and improvement plans of the entire assigned team. Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs. Sales Inspire the team in achieving commercial and operational KPIs and create improvement plans to drive them. Reinforce sales policies and techniques established at the Sephora University with all team members. Balance and drive the sales target. Achieve the desired market share for services. Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team. Create disruptive internal competitions to motivate the team and boost the achievements. Analyze the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set targets. Operations Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback. Contribute to the store projection of an excellent image through cleanliness and product restocking. Enforce the team to apply and follow established policies and procedures regarding store operations. Accurately monitor stock availability. Propose podium order and track daily performance. Drive all operational KPIs and create improvement plans for each. Align with Category Departments on shelving plans, novelties, brand relocations, grid changes etc. and communicate to your assigned team. Business Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc. Analyze all relevant KPIs and propose action plans for improvement. Develop and propose short- and long-term strategies to drive top and bottom line/brands sales. Manage business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience. Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs. Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends. Plan, implement and oversee in-store promotional events or displays. Follow trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities. Ensure all Business reports are completed efficiently when required. Know How Project an exceptional image and body language in accordance with the guidelines set by Sephora. Keep up to date on trends and products. Inspire, mentor and coach the team. Transfer knowledge and create a highly performing culture in the store. Skills & Experience Requirements: Advanced Product Knowledge. Intermediate knowledge on health and safety procedures. Proven successful role in managing. Minimum 5 years’ experience in store management. Bachelor's degree. English – advanced level. Most importantly, you need to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. You need to have excellent authentic communication and influencing skills and be energized by working in a fast-paced, dynamic environment.
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Retail Manager Location:
Dubai, UAE. Position Purpose As Store Manager, you will be responsible for the customer journey, services and operational service management within the store. Responsible for leading, supporting, coaching, and translating the service vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their service targets. Build, develop, and implement store service plans to maximize sales and KPIs performance. Key Accountabilities Client Experience Embody Sephora Attitude and set an example in front of the team. Provide support to the team in difficult situations ensuring client satisfaction. Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs. Take over floor leadership segments and ensure the floor is always managed and covered. Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients. Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience. Inspire the team to use digital tools to deliver a customized service. Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction. Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience. Maintain and enforce quality customer service and resolve customer service complaints. People Motivate and develop the team through daily coaching/observations. Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching, and training. Increase team confidence and motivation by praise and feedback for their performance. Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Area Manager. Ensure the team is attending training and follow up is done after the training is attended. Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member. Ensure an addictive beauty experience through performing monthly assessments. Facilitate team monthly meetings to analyze and discuss their performance. Be responsible for the Development and improvement plans of the entire assigned team. Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs. Sales Inspire the team in achieving commercial and operational KPIs and create improvement plans to drive them. Reinforce sales policies and techniques established at the Sephora University with all team members. Balance and drive the sales target. Achieve the desired market share for services. Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team. Create disruptive internal competitions to motivate the team and boost the achievements. Analyze the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set targets. Operations Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback. Contribute to the store projection of an excellent image through cleanliness and product restocking. Enforce the team to apply and follow established policies and procedures regarding store operations. Accurately monitor stock availability. Propose podium order and track daily performance. Drive all operational KPIs and create improvement plans for each. Align with Category Departments on shelving plans, novelties, brand relocations, grid changes etc. and communicate to your assigned team. Business Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc. Analyze all relevant KPIs and propose action plans for improvement. Develop and propose short- and long-term strategies to drive top and bottom line/brands sales. Manage business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience. Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs. Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends. Plan, implement and oversee in-store promotional events or displays. Follow trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities. Ensure all Business reports are completed efficiently when required. Know How Project an exceptional image and body language in accordance with the guidelines set by Sephora. Keep up to date on trends and products. Inspire, mentor and coach the team. Transfer knowledge and create a highly performing culture in the store. Skills & Experience Requirements: Advanced Product Knowledge. Intermediate knowledge on health and safety procedures. Proven successful role in managing. Minimum 5 years’ experience in store management. Bachelor's degree. English – advanced level. Most importantly, you need to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. You need to have excellent authentic communication and influencing skills and be energized by working in a fast-paced, dynamic environment.
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