Waiter/cashier

The main role is to welcome, treat and assist Customer with their needs, enquiries and purchases in Katrina store ensuring that each customer receives highest level of service.

Duties & Responsibilities :

• Welcomes customers by greeting them; offering them assistance;
• Directs customers by escorting them to racks and counters; suggesting items;
• Advises customers by providing information on products;
• Helps customer make selections by building customer confidence; offering suggestions and opinions;
• Handling all the cash transaction of an organization;
• Receive payment by cash, credit card, etc.
• Checking daily cash accounts;
• Guiding and solving queries of customer;
• Providing training and assistance to new joined cashier;
• Provide highest level of customer service to every customer and improve it;
• Take gently Customer’ orders over the phone and at the counter;
• Suggest to Customers products selection in stores;
• Suggest to Customers in selecting decorated cakes design and suggest the best one;
• Promote to Customer new products & samples;
• Manage difficult situations with Customer in absence of supervisor;
• Identify customer needs & problems and manage to address them;
• Ensure best merchandise display for Customer with arrangement and price tags;
• Retain knowledge and explanation of all bakery & pastry products sold in the bakery;
• Package carefully products in special envelopes & boxes;
• Count and store received bakery and pastry products & items as needed;
• Write messages on cakes;
• Report to supervisor for products imperfections or hazards;
• Follow the chiller temperature and fill in a form;
• Properly use store equipment such as label machine, chillers, coffee machine, oven, dishwasher, laptops, POS and upkeep it (change tapes and ribbons, etc.);
• Follow safe food handling guidelines. Keep work area sanitary and clean;
• Ensure effective coordination with other departments;
• Identify store needs & place product orders to central kitchen;
• Minimize time & improve quality to take customers’ orders;
• Keeping the store tidy and clean, this includes hovering and mopping.

Requirement

• Friendly and engaging personality.
• Excellent verbal and written English communication skills.
• Minimum 2 years retail or customer service experience.
• Familiar with software such as Microsoft Word, Excel.
• Well-organized, detail-oriented and able to multi-task.
• Fast-learning and properly following the processes and guidelines.
• Ability to work as part of a team and independently without supervision.
• Ability to make customer-oriented and cost-effective decisions, take responsibility.

Salary : AED2,500.00 - AED2,700.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)

Experience :

• Sales: 2 years (required)
• Cashier: 2 years (required)